Job openings for Ground Staff in Chennai

Ground Staff are responsible for handling all passenger services and operations at the airport on the ground. They ensure smooth functioning of airport activities such as check-in, boarding, baggage handling, and customer assistance.
🔹 Key Responsibilities
🧾 Passenger Handling
Assist passengers during check-in and boarding process
Verify passenger documents (tickets, ID, visa, passport)
Issue boarding passes and seat allocation
Handle special service requests (wheelchair, infants, elderly passengers)
🛄 Baggage Handling
Weigh and tag baggage
Ensure compliance with airline baggage policies
Coordinate with cargo and baggage teams
Handle lost, delayed, or damaged baggage complaints
📢 Customer Service
Provide information about flight schedules, delays, and gate changes
Resolve passenger queries and complaints professionally
Ensure a high level of customer satisfaction
🛫 Boarding & Departure
Announce boarding calls and assist passengers at gates
Check boarding passes and manage queues
Ensure smooth boarding and timely departure of flights
🛬 Arrival Duties
Assist arriving passengers
Coordinate with immigration and customs authorities
Guide passengers for baggage collection
⚠️ Safety & Security
Follow airport safety and security procedures
Report suspicious activities or unattended baggage
Coordinate with security staff
🔹 Required Skills
Excellent communication and interpersonal skills
Customer service orientation
Problem-solving ability
Ability to work under pressure
Teamwork and coordination
Basic computer knowledge
🔹 Educational Qualification
Minimum: 12th Pass (Higher Secondary)
Preferred: Graduate in any discipline (Aviation/Hospitality is a plus)
🔹 Experience
Freshers can apply
Prior experience in aviation, hospitality, or customer service is preferred
🔹 Salary (India Approx.)
Fresher: ₹20,000 - ₹25,000 per month
Experienced: ₹25,000 - ₹45,000+ per month
🔹 Work Environment
Airports (domestic & international terminals)
Rotational shifts (day/night)
Standing for long hours