Job openings for Airport Ticketing Executive in Chennai

As an Airport Ticketing Executive, you will play a crucial role in managing the ticketing process for passengers traveling through the airport. This full-time position is located in Chennai and is suitable for candidates with 0 to 6 years of experience. A minimum education of 12th standard is required.
**Key Responsibilities:**
- **Ticket Booking and Reservations:** Assist passengers in booking their tickets, ensuring all details are correct and providing clear information on fare options.
- **Customer Service:** Offer excellent customer service by addressing inquiries, resolving issues, and providing helpful information to travelers.
- **Payment Handling:** Process payments for ticket bookings accurately and efficiently, ensuring compliance with company policies.
- **Documentation Management:** Maintain accurate records of ticket transactions and manage documentation related to bookings and passenger information.
- **Coordination with Airlines:** Work closely with various airlines to confirm flight availability and resolve any discrepancies in bookings.
- **Customer Follow-Up:** Contact passengers about reminders and changes regarding their bookings, enhancing overall customer experience.
**Required Skills and Expectations:**
Candidates must have strong communication skills to interact well with customers and colleagues. A good understanding of computer systems and familiarity with ticketing software is essential. Attention to detail is crucial to avoid errors in bookings, and candidates should possess problem-solving abilities to effectively handle customer concerns. Adaptability and a positive attitude toward working in a fast-paced environment will enhance success in this role. Basic knowledge of airline operations can be an advantage, though not mandatory.