Job openings for Air Ticketing Executive in Rajkot

As an Air Ticketing Executive based in Rajkot, you will play a vital role in assisting customers with their travel arrangements. This position requires excellent communication skills and an understanding of the airline industry.
**Key Responsibilities:**
- **Customer Interaction:** Engage with clients to understand their travel needs and provide suitable flight options according to their budget and preferences.
- **Booking and Ticketing:** Process flight bookings through the airline reservation system, ensuring accurate ticket issuance and providing e-tickets to customers promptly.
- **Handling Inquiries:** Address customer inquiries regarding flight availability, schedules, and prices, offering friendly and informed assistance.
- **Payment Processing:** Manage payment transactions efficiently and securely, ensuring all financial procedures are followed.
- **Issue Resolution:** Assist in resolving any issues or complaints related to flight bookings, cancellations, or changes, ensuring customer satisfaction.
- **Documentation:** Maintain accurate records of bookings and transactions, preparing necessary reports for management.
**Required Skills and Expectations:**
- **Education:** A minimum of 12th grade education is required; a degree in travel and tourism or related fields is an advantage.
- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and colleagues.
- **Attention to Detail:** You must be detail-oriented to avoid errors in booking and ticketing processes.
- **Computer Proficiency:** Familiarity with reservation systems and basic computer skills are necessary for efficient booking.
- **Customer Service Orientation:** A strong commitment to customer service is crucial, with a professional and friendly demeanor while assisting clients.
- **Adaptability:** The ability to work in a fast-paced environment and handle multiple tasks efficiently is expected.